Shipping Policy

Shipping policy

This shipping policy explains how Steves pet and feed online ordering operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.

Please read this shipping policy together with our terms and conditions to familiarize yourself with the rest of our general guidelines.

Shipping and Delivery Options

We offer a variety of shipping options to suit the needs of our customers.

Shipping Methods

We offer a variety of shipping options to suit the needs of our customers:

  • DHL
  • UPS

In certain situations, we may collaborate with a third-party supplier who might handle our inventory and take charge of shipping your products.

In-store pickups

We offer a convenient local pickup option for those who prefer to collect their orders in person. It is designed to provide a fast and efficient way for local customers to receive their products without waiting for home delivery.

Pickup ours are as follows: 49333 Rd 426, Oakhurst, CA 93644.

This process helps to ensure that orders are safely and accurately handed over to the right person.

Delayed Orders

Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.

Understanding the inconvenience caused by delays, we offer options to maintain your satisfaction. If your order is significantly delayed, you will have the choice to continue with the order, modify it, or cancel it for a full refund. Our customer service team is always available to assist with any changes to your order.

Returns and Exchanges

If you have any questions about refunds, returns or exchanges, please review our refund policy.

Contact Information

If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:

This document was last updated on July 4, 2024